Terms and Conditions

Effective January 1, 2026

Hallmark Tupelo Concrete, tupeloconcrete.com, hi@tupeloconcrete.com

Agreeing to these terms

These terms cover your use of this website and any work you hire Hallmark Tupelo Concrete to do. By using the site, asking for an estimate or booking a job with us, you agree to them, so please read them before you do.

If you don't agree with something here, don't use the site, and call us before you book so we can talk it through. You can start over from our home page at any time.

What we do

Hallmark Tupelo Concrete is a concrete contractor in Tupelo, MS. We build driveways, patios, sidewalks, steps, garage floors, slabs, footings, foundations and retaining walls, and we do decorative and stamped work, concrete cutting and foundation raising in Tupelo and the cities around it.

What you read on this site is general information about our work and the trade. It isn't an offer to do a particular job at a particular price. The scope, materials and price for your job are set in the written estimate or agreement we give you. You can read more about who we are on our About page.

Estimates and pricing

We give free on-site estimates, and asking for one puts you under no obligation. An estimate is based on what we can see and measure at your house on the day we come out.

Some things only show up once the old concrete is out or the ground is open, like soft or wet subgrade, which is the soil the new slab sits on, buried debris, old footings or tree roots. If we find something that changes the work or the price, we'll stop, show you and explain your options, and we won't do the extra work until you approve it.

An estimate stays good for the period written on it. After that, material and labor costs may have changed, so we may need to update it before we schedule.

Scheduling, weather and cancellation

We set a start date with you once you accept the estimate, and that date can move because of weather. We won't pour in rain or in conditions that would weaken the finished concrete, because a slab poured at the wrong time can crack, chip or wear early. If weather or a supplier delay pushes the job, we'll call you and set a new date as soon as we can.

If you need to cancel or reschedule, tell us as early as you can. Once materials have been ordered or a concrete delivery has been scheduled, you may owe those costs, as your written agreement explains.

Your part of the job

We need clear access to the work area on the scheduled day. Please tell us about any buried lines, sprinkler pipes, septic lines or drains you know of, because they aren't always marked and we can't see them before we dig.

Keep people, pets and vehicles off new concrete until we tell you it's ready. Curing is the wait while concrete hardens and gains its strength, and using the slab too soon can leave marks, cracks or a weak surface that isn't covered by our work.

Whether a job needs a permit depends on the city and the work. Check with your city or county permit office before work begins if you're not sure.

Payment

Your written agreement sets out what is due and when, including any deposit and the final payment. Payment is due on the dates it gives.

If a balance goes unpaid, we'll contact you first to sort it out. If it still isn't paid, we may use the remedies Mississippi law allows to collect what is owed.

Warranties and what they don't cover

We stand behind our work, and satisfaction is guaranteed on every job. Any written warranty for your job is in your agreement, and that document decides what it covers and for how long.

Concrete can develop small hairline cracks as it shrinks and the ground moves, and that is normal for the material. We cut control joints, which are grooves that give the slab a planned place to crack, but no contractor can promise a slab will never crack.

Our work doesn't cover damage from misuse, loads heavier than the slab was built for, early use before curing is done, changes to drainage or grading made after we finish, soil movement we couldn't have found, or work done by others.

This website and its information are provided as they are, without any warranty that they are complete, current or right for your situation.

Limits on our liability

To the extent Mississippi law allows, Hallmark Tupelo Concrete isn't liable for indirect or consequential losses, such as lost use of a driveway during a weather delay, and our total liability for any job is limited to the amount you paid us for that job.

Nothing in these terms limits any right you have that the law doesn't allow us to limit.

Settling a disagreement

If something isn't right, call us first at (662) 990-8013 or reach us through our Contact page, because most problems get fixed fastest when we can come out and look at them with you.

If we can't settle it between us, both sides agree to try mediation in good faith before going to court. Any lawsuit will be brought in the courts of Lee County, Mississippi.

Governing law

These terms and any work we do for you are governed by the laws of the State of Mississippi.

Changes to these terms

We may update these terms from time to time, and the current version will always be posted on this page. The terms in place when you sign your agreement apply to that job.

If you have a question about anything here, get in touch through our Contact page or call (662) 990-8013.